At EVERVESTA, we believe in complete transparency. Whether you have questions about your order, our products, or our policies — we're here with clear, honest answers.
📞 Call us: 1-833-250-6640 — Available 24/7, 365 Days a Year
✉️ Email us: support@evervesta.store
Orders are processed within 1–3 business days (up to 5 business days during peak seasons), Monday–Friday, excluding holidays. You'll receive a confirmation email with tracking details once your order ships.
After processing, transit takes about 3–5 business days for items shipping from our US warehouses, or 10–15 business days for items shipping from our China warehouses. Delivery windows are estimates and may vary due to carrier delays or high-demand periods.
Standard shipping within the United States is $6.99 per order. Orders over $150 ship free with standard shipping.
We currently ship within the United States only. For questions, please contact us at support@evervesta.store.
Once your order ships, use the tracking link in your shipping confirmation email to follow your delivery. You can also look up your order on our Track Order page using your order number and email, or view your orders in your customer account. For tracking help, contact support@evervesta.store.
Submit your refund or replacement request within 14 days of delivery. Every request is reviewed personally, and we respond within 1–2 business days.
Sign in to your customer account, open the order, and submit a request for the item. Choose a reason and add a short note, including whether you'd prefer a refund or a same-product replacement. Submit within 14 days of delivery, and we'll respond within 1–2 business days. If you can't access your account, email support@evervesta.store with your order number.
After your request is approved, refunds are processed within 5–10 business days to your original payment method. Your bank or card issuer may take additional time to post the credit. Approved requests receive either a refund or a new shipment of the same product, not both. If you haven't received your refund after 10 business days, contact us at support@evervesta.store.
Email support@evervesta.store with your order number and photos within 14 days of delivery. We respond within 1–2 business days. If approved, you receive a refund or a same-product replacement at no cost to you, not both.
Unless they arrive damaged or incorrect, personalized or custom-made products, opened personal-care or hygiene items, and digital products aren't eligible for a refund or replacement.
Only the finest materials, carefully selected for every product
Pieces that transcend trends and elevate everyday living
Every item chosen with intention, purpose, and luxury in mind