Refund policy

Refund & Replacement Policy

Last updated: October 29, 2026

At EVERVESTA, we want you to love what you ordered. If something isn't right, we're here to help.

No Items Are Shipped Back

Nothing is ever sent back to EVERVESTA. You never need to ship an item, buy a shipping label, or wait for an inspection. Please do not mail items to our mailing address. Simply submit a refund or replacement request and our team will review it.

Request Window

Submit your request within 14 days of delivery.

How to Request a Refund or Replacement

Step 1 — Submit Your Request
Sign in to your customer account, open the relevant order, and submit a request for the item. Choose a reason and add a short note describing the issue, including whether you'd prefer a refund or a same-product replacement. If you cannot access your account, email support@evervesta.store with your order number.

Step 2 — Wait for Approval
Every request is reviewed personally. We respond within 1–2 business days.

Step 3 — Receive Your Resolution
Approved requests receive either a refund to the original payment method or a new shipment of the same product, not both.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, email support@evervesta.store within 14 days of delivery with your order number and photos. We respond within 1–2 business days. Approved requests receive a refund or a same-product replacement at no cost to you, not both. Nothing needs to be sent back.

Refund Timing

Refunds are processed within 5–10 business days after approval. Your bank or card company may take additional time to post the refund. If you haven't received your refund after 10 business days, first check with your bank, then contact support@evervesta.store.

Items Not Eligible

Unless they arrive damaged or incorrect, the following are not eligible for a refund or replacement:

  • Personalized or custom-made products
  • Opened personal-care or hygiene items
  • Digital products or downloadable content

Contact Us

For refund and replacement questions: support@evervesta.store
Phone: 1-833-250-6640

Mailing Address (correspondence only — please do not send items):
EVERVESTA
6421 N. Florida Ave
Suite D-1840
Tampa, FL 33604
United States