Refunds & Replacements
If something isn't right, sign in to your customer account, open the order, and submit a request for the item. Choose a reason and add a short note, including whether you'd prefer a refund or a same-product replacement. Submit within 14 days of delivery. Every request is reviewed personally, and we respond within 1–2 business days. For help, email support@evervesta.store.
Our Policy
If something isn't right with your order, you can request a refund or a same-product replacement within 14 days of delivery. Every request is reviewed personally, and approved requests receive one resolution: a refund to your original payment method or a new shipment of the same product.
How to Submit a Request
1. Sign in to your customer account, open the order, and submit a request for the item. Choose a reason and add a short note, including whether you'd prefer a refund or a same-product replacement. Submit within 14 days of delivery. 2. We review your request and respond within 1–2 business days. 3. If approved, you receive a refund to your original payment method or a new shipment of the same product, not both. Need help? Email support@evervesta.store.
Damaged Items & Questions
If an item arrives damaged or you received the wrong product, email support@evervesta.store with your order number and photos within 14 days of delivery. We respond within 1–2 business days. If approved, you receive a refund or a same-product replacement, not both. For help or order questions, call 1-833-250-6640 or email support@evervesta.store.
Common Questions
Sign in to your customer account, open the order, and submit a request for the item. Choose a reason and add a short note, including whether you'd prefer a refund or a same-product replacement. Submit within 14 days of delivery. We respond within 1–2 business days. For help, email support@evervesta.store.
Submit your refund or replacement request within 14 days of delivery. Every request is reviewed personally, and we respond within 1–2 business days.
Approved requests receive one resolution: either a refund to your original payment method or a new shipment of the same product, not both. Mention your preference in your request and we'll do our best to accommodate it.
After approval, refunds are processed within 5–10 business days to your original payment method. Your bank or card company may take additional time to post the refund. If a replacement is approved instead, we send a new shipment of the same product.
Email support@evervesta.store with your order number and photos within 14 days of delivery. We respond within 1–2 business days. If approved, you receive a refund or a same-product replacement, not both.
